Support
We know that you maintain a TCP/IP environment in your business that is business critical and therefore needs to be available. We have designed our services to enable you to do just that and provide our customers with the most comprehensive, efficient and professional support service. Our goal is to provide maintenance services that build on the knowledge of software vendors as well as going beyond their offerings.
Beyond face-to-face contact, N3K provides extensive support services via the Internet, allowing you to access the latest versions of software and documentation, as well as additional valuable tools and advice from our consultants. Our trouble ticket system ensures that you are always informed about the status of your support cases.
Out consulting and support team are always at your disposal.
A high level of specialised technical knowledge
Comprehensive product knowledge
A high degree of experience
A focus on the challenges of its customers
Good communication skills
N3K offers very comprehensive support options to meet your individual needs.
Contact us for support requests.
Contact N3K Support
Support Options
Standard Maintenance is the basis for all N3K software maintenance contracts. You have the option to add additional support options to customize the offering to your individual needs. The Standard Maintenance includes:
- Service on working days from 9 a.m. to 5 p.m.
- Acceptance of requests by email, phone or fax
- Software patches and upgrades
- Access to our support services on the Internet
- Access to the n3k ticket system
Upon request, N3K is available to handle critical issues at any time: 24 hours a day, 7 days a week. This service can also be booked for single weekend migrations or comparable time-limited migration phases.
Problems can often be solved particularly efficiently if our employees dial in directly to your systems. For a basic fee, N3K guarantees that this access is technically possible. If a dial-in takes place, it is charged according to time units. N3K is guided by your individual security requirements and the technical conditions.
Dial-in also be realized in connection with the 24×7 option. For this, an individual clarification of the technical requirements is necessary, so that dial-in can be realized promptly from any location.
Our goal is to meet your expectations at any time. Upon request, we will be happy to prepare an individual offer that also meets more extensive requirements. Some examples are:
- Regular health checks (via dial-in or on-site)
- Outsourcing of data maintenance
- Direct alerting to n3k by your monitoring systems
- Reinstallation of servers in case of failures
You have further wishes? Challenge us!